I wasted months and days and hours of my life trying to sort out issues with my trade-ins. When you trade in or recycle your old devices, you reduce clutter and protect the environment. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. Please respond to the Private Message we're sending so we can get a solution in place. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. rpaulmerrell 6 mo. You'll also get an email with instructions after you submit your trade-in. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? Im supposed to check back in 24 hours. I'd like to hear verizon respond on the matter. Trade-in your Apple. So I was offered $800 through 24 months for my iPhone XR. Step 2: Send us your old phone After you receive your new phone, turn in your old device. We would be more than happy to assist you. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. Can you please elaborate on your questions/concern? After you accept the trade-in credit and send us your device you can't get the device back. I encourage others who experience similar problems to do the same. Read about our Citizen Verizon social responsibility policies. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Today, they credited my account with $142. Visit a Verizon store for help cleaning a charging port. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. First they never sent trade-in kits. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. I can understand where your concern is coming from regarding the difference in value. I paid for my own shipping envelopes. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. As a consumer myself, I know it's vital to get the proper promotions that are promised. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Extend your session by clicking OK below. I called and they said not to worry, the $33 per month will start being applied next bill. I think I'll take under advisement contacting the BBB and FCC. Scan this QR code to download the app now. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Due to inactivity, your session will end in approximately 2 minutes. Trade-In Value: Your Top Questions Answered | Articles | Verizon The wait is over the biggest Verizon 5G upgrade campaign ever A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Request a shipping kit during the online trade-in. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. wikiHow is where trusted research and expert knowledge come together. Correct answers are available for this post. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Downdetector only reports an incident when the number of problem reports is significantly higher than . All tip submissions are carefully reviewed before being published. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Archived post. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. Even if your devices have no value, we can recycle them responsibly for you, for free. Also, $45/mo sounds like multi-line pricing. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Get the trade in value for a device. Why it was never clearly explained to the customer by all reps she chatted with? I feel your pain. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
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