Gender: Male or Female. So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. A: I need a hotel room. Goodbye. Let me check what flights areavailable. Dont worry. Is that acceptable, sir? Client: The Center of Travel.com. Calling Diner: Wow, that sounds incredible. %%EOF Man: Oh, thats a little too expensive for me. 8. <> Hotel XYZ (Name of the Hotel), Reception. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? My name is John Sandals. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. me to have a short recap of what we have discussed today. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Calling Diner: Email would be best; it gets sent to my cell. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Hotel Clerk: All right. This allows your new virtual hostess team to book and handle reservations in real-time. Guest: Why not? B: Hi, Mr. Sandals. MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. Do you have any vacancies? STEP 1 - Briefly summarise what has been accomplished on the call. 1. Hotel PQR, Reception. My name is Michelle. Now, sir, do you have a preference for smoking or nonsmoking? I have also included the product knowledge so you can train yourself to think like a call center agent. https://esllab.b-cdn.net/audio/mp3/flight.mp3. PS: IMPORTANT! The Ultimate Script for Selling Tour Packages Over the Phone hbbd``b`$c`~" $ZR #JbF u Now, is a queen-size bed okay? ---NEED SOME HELP IN GETTING HIRED? Lonnie Yes, I would. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. Calling Diner: Perfect and thanks for your help. A: $308! This is Capitol Hotels in Washington, D.C. How may I help you? Steps You Should Follow Step-1: Answer the telephone within 3 rings. B: That'll be nonsmoking. What did the agent do well in the call? Be assured that we will also decorate the room in best possible way. This week the chef has a three-course special on the menu. Please note the number. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. B: I have booked you on your flight at a great rate. Virtual Hostess: We close at 11:30 pm tonight. I look forward to my stay. Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. Download our free sales script templates and customize them to move leads through your sales process more efficiently. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Discover short videos related to mock call for hotel reservation script exercise on TikTok. This is a useful text for learning how to make a hotel reservation in English. Am I right? Now all I need is your phone number. Im flying to Helsinki, Finland. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. Customer Service Call Scripts for Handling Several Customers at the Same Time. I did notice on your website that you have a pool and an exercise room. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. A: Yes, that'll be just fine. Is there anything else that you need at this point in time? (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . B: We have new room rates, sir. It's nice to hear from you again. Hotel Receptionist: May I have your contact number, madam? But yes we can provide you our suitrooms. B: Good! A: John Sandals. We dont have any single room vacant at that moment.
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