You can also help another person to make a complaint. If you are outside of Australia, please click here for overseas phone numbers. To ensure Service NSW handles complaints fairly, efficiently and effectively, we adhere to the Service NSW Complaints Handling Policy. Premier targets healthcare ahead of national cabinet - as it happened Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. You may also consider seeking a referral of your complaint to mediation. You can seek legal advice about applying to NCAT for an order. You can also ask them to give reasons for the delay. Monitoring Community Services We promote and protect the rights and best interests of people using community services in NSW. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. An important function of the Registrar of Community Housing is to investigate complaints and other matters in respect of community housing providers that are registered under the National Regulatory System for Community Housing (NRSCH) or the NSW Local Scheme. universities based in other states or countries for example, University of Tasmania. Contact us Includes general enquiries, crisis numbers, media, helplines and feedback. You can phone or visit any of our local DCJ offices. See Advocacy and Legal Services below. We can help you make a complaint. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, what information you need to support your complaint. If you are concerned about the manner in which DCJ has handled your personal or health information under thePrivacy and Personal Information Protection Act 1998(NSW) and or theHealth Records and Information Privacy Act 2002 (NSW), you may contact the Open Government, Information and Privacy Unit atprivacy@dcj.nsw.gov.auor alternatively by telephone on(02) 9716 2662. Tenants have a right to the peaceful enjoyment of their home and an obligation to abide by the conditions of their tenancy agreement. If your feedback is about an agency which is not part of the NSW Department of Communities andJustice, you should provide your feedback directly to the agency concerned. We review the information you give us and decide what action to take. Courts and tribunals are separate from Government. If you don't get a reply within the time promised by the agency, contact them again to make sure they received your complaint and are going to respond. 2-24 Rawson Place Sydney NSW 2000 nswbuy@treasury.nsw.gov.au 1800 679 289 (International +61 2 . Your report is confidential and we treat it seriously. Service NSW is committed to providing excellent customer service. If you are deaf, or have a hearing impairment or speech impairment, contact us through theNational Relay Service. However, we cannot handle complaints about decisions of local councils that involve: We also cannot amend or revoke development consents. what happened after you contacted the agency. The NSW Government eTendering website lists upcoming, current and closed business opportunities that have been provided by agencies. *The NSW Ombudsman generally expects complainants to try to resolve their concerns directly with the agency before they will consider becoming involved. Repairs, modifications and maintenance to a property | Family Keep a copy of emails or letters between you and the agency. Enquiries and complaints can be made by telephone or in writing. Justice Health and Forensic Mental Health Network. We can make inquiries with an agency if we consider there may be maladministration. This includes: Read more about complaints about community services. We can handle complaints about most NSW government agencies, including: Housing; Service NSW; Transport for NSW; Land and Housing Corporation; Revenue NSW; NSW Trustee and Guardian; Fair Trading; Department of Education (including public schools) Registry of Births, Deaths and Marriages. In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). For more information, you canvisit the Justice Legal website or theInformation and Privacy Commission website. This means that another, more senior staff member will look again at your complaint, and decide whether or not it was handled fairly and reasonable steps were taken to resolve the issue. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. You will be contacted by either the Customer Resolution Coordinator, the manager responsible for the service you complain about, or the managers delegate. You can ask someonesuch as a family member, friend, or community workerto help you or to submit the complaint form for you. Tenancy Hub Welcome to the DCJ Housing Tenancy Hub. If you have a complaint about the administration of a NSW public sector agency, you cancontact the NSW Ombudsman. Feedback and complaints - Communities and Justice We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Community Services Enquiry, Feedback and Complaints Unit. Alternatively, complaints may be lodged in person at any of our branches or over the phone. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. What if I am dissatisfied with the handling of my complaint? Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant.
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