You can dig it up yourself and rebury it a short distance away. Type your message in the text area near the bottom of the window. The price of my internet only service was bumped up in the middle of this pandemic. STOP WITH THE EMERGENCY ALERT SYSTEM!! If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. $55 in monthly increases over less than four years. power is back on but no internet. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. A few years ago Spectrum acquired Time Warner Cable. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! The most recent Spectrum outage reports came from the following cities: INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Thanks for escalating this Rustyben. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Your dispatch is the problem, undersized and a separate dept. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. As a result, you have been temporary blocked from accessing the website. No one has been out to my property to address the downed exposed lines. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. If additional resources are needed (bucket trucks, street closures, etc.) Latest outage, problems and issue reports in social media. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. Click that or follow this link: https://comca.st/3dmD3n4. Williams charges $95 an hour. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. It's your service or modem. Call 800.288.2020 and select Repair. Having problems? Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. Let us know. You may want to contact Verizon to report low hanging cable lines. So, the bigger question, why does it keep happening? To subscribe to this RSS feed, copy and paste this URL into your RSS reader. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. There was a service technician in our neighborhood a couple of weeks ago. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. How to combine independent probability distributions? Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. Replace or Install Underground Wiring or Cable Lines - Xfinity Who Is Responsible For Low Hanging Cable Lines? Your dispatch is the problem, undersized and a separate dept. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! It's not my router. Thats a drainage problem. An underground cable line normally brings Xfinity services to your home. This article was published more than4 years ago. I was patient before. Asking for help, clarification, or responding to other answers. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Frustrations? Spectrum Channel Lineup. The cable goes from the pole in my backyard to my neighbor's house. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. Hed cut them and strap them back as far as possible. Users are reporting problems related to: internet, wi-fi and tv. Are you experiencing issues or an outage? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. rev2023.4.21.43403. Meyers story isn't the only one. Having problems? 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