Your buyer can then print the label and use it on their package. You can also find more information in our full article below. You are registered in the U.S. but say you are in Prague. Here you can discuss all things shipping with other members. - edited 11:02 AM, "Are you sure you can't send it USPS Priority International? Other ways to send the item back. Oh - missed that. It's just part of how the sausage is made. We recommend using a tracked service for return shipping. New comments cannot be posted and votes cannot be cast. Chargebacks are not often heard about here from the buyer's perspective. Depending on the reason for return." If they agree, youneed to send funds to cover the cost. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Return shipping labels don't include insurance. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Choose how fast you want your package to arrive. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can return your package using a label from Your Orders. Youve got three options to get it to UPS: Copyright 1994- These reps are better trained and are not yet burned out. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Return shipping for buyers | eBay Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is twice the price of the fishing rod. Oh, Ship! I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. What number should I call for customer support? The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. The seller is responsible for the return shipping costs but they won't send me a return label. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. SelectExamples of alternative shipping arrangements below for more information. I request a return for an item which was accepted by the seller yesterday. Return Shipping - Amazon Customer Service I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. The seller is responsible for paying the return postage, this is their problem, not yours. Under Browsing history select 'Settings'. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Returns happen. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. I was under the impression that according to eBay policy, the seller has to provide the label . The only time an automatic label can be provided by the seller or eBay is if both are in the US. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. I'd create a "paper" trail. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Since you are both in a transaction it is ok for you to give them your email address. Enter the package details. You haven't provided me with a return label or the funds to purchase one myself. moment, Oh, Ship! I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Now I'm supposed tosend items back.
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