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Many beauty products can be considered an investment, so its a relief to know Sephora has your back whether or not youre pleased with your purchase. In how many days can we return the product? Can I make online purchases on the Sephora e-commerce websites in other countries/regions and have them shipped directly to my country/region? You can return anything at Sephora but remember to carry your purchase receipt. Sephora: Return Policy Details To Know | GOBankingRates No, but you can use your discount in Sephora US and Canada stores, Sephora at Kohl's, and on sephora.com, sephora.ca, and kohls.com! You can easily request your return online or in-store, free of charge. Required fields are marked *. Note that items purchased from Kohls can not be returned at regular Sephora stores. For example, if the wrong item was sent to you, youll likely be refunded the entire amount including shipping. With a receipt, you can receive a refund. Sephora return policy FAQs & everything you need to know. What are ya waiting for?! You will not be able to combine the Sephora Savings Event discount with Rouge Reward, Sephora Credit Card Rewards, or Sephora Credit Card first purchase discount. All purchases made after December 2, 2022, will follow Sephora's standard return policy guidelines. When returning a Sephora product, you can first choose if mail-in returns or in-person returns are appropriate for you. Copyright 2000 - 2023. Return of discounted merchandise will be for price actually paid. Yes, if you return a Sephora product that you received points for, the points will be subtracted from your account. You will receive an email confirmation when your return is processed. After 60 days youll have to settle for store credit. Can I Return an Item to Sephora without the box or original package? For Instacart orders, the refund will go to any credit card. The Sephora Credit Card Program is currently available in the US, and you must have a US address to apply for a card. Whatever the reason may be, the item needs to be returned. How Carrot Can Help Influencers Double Their Revenue. But one super annoying factor about online shopping is that you cant judge read more, We all love shopping online, scrolling away for hours to find that perfect dress. Some may be curious about what Sephora does with returned items. The Sephora return and exchange policy provide that: Products purchased in-store or online must be returned before 60 days elapse after the purchase is made while still new or gently used. Returns made 31-60 days after purchase will receive merchandise credit (you can also make an exchange). The same 60-day policy applies to online purchases. If youre still within the given timeframe, go to your ORDER DETAILS and click Cancel Your Order. You can access this page by clicking Order Details onthislink. Join our large community of insiders - it's totally free! CA-Do Not Sell My Personal Information Your email address will not be published. Aside from their quality products and luxury shopping experience, their lenient return policy is definitely a reason so many people fawn over them. I am a Sephora Credit Card holder and have a 25% first purchase discount. Sephora Return Policy - Easy Guide For Exchange & Refund If you received an order confirmation email, your order has been placed. A customer needs to be aware of the policy. California Privacy Policy Or, if you use their pre-paid return shipping label, itll be processed by mail. There is a $50 minimum spend for free shipping, but theres an easy way to hack that. Your comment was sent and soon will be posted. If you bought it online, thatd mean an extra trip to the store because they dont do exchanges through the mail. I would usually ask a Sephora Beauty Advisor what to buy during the Sephora Savings Event, but am buying online.