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25% of the cost of the affected leg as a cash refund. If we cannot resolve your complaint, go towww.ipplondon.co.uk to follow IPPs simple procedure. For other queries you can contact us via the chat on this same website. Exe Panorama Hotel Paris Can I cancel or change a non-refundable hotel booking? Can I cancel my hotel booking? - Eurostar Help Centre I have had a bad experience with obtaining a refund from Booking.com. Important Note: These Booking Terms and Conditions apply to City Break / Train + Hotel bookings only. Please see our full disclaimer page for more information. As of Apr 12, 2023, prices found for a 1-night stay . In this instance, the contract is still valid and if the customer chooses to cancel, you can apply your cancellation policy. Claims against us for compensation are excluded or limited in accordance with and/or in an identical manner to: the terms and conditions of the Accommodation Providers for your. You can only get a full refund in two cases. 50% of the cost of the affected leg as a cash refund. Subscribe today to receive daily in-depth coverage, analysis of industry news, trends and issues that affect how you do business. What to do if we have to cancel your train. Eurostar will send you an email when its all done. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Eurostar Cancellation Policy. Hotel classifications may differ from country to country. That said, there has been more than one occasion now where having the ability to change my dates or cancel without any fees would have been handy. Tickets amendment is possible after paying a certain amount of fees. Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. Every one of those rates have their own hotel cancellation policy. You will have the choice of either: cancelling your booking with a full refund. Booking.com is one of the more popular third-party hotel reservation websites and they have a pretty generous cancellation policy which is why consumers love them. COPYRIGHT DISCLAIMER:Many of the articles on Two Monkeys Travel Group are guest posts by a number of Approved Contributors and are hosted by Two Monkeys Travel Group. You are responsible for ensuring that you are in possession of a valid passport or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. We are not liable for any damages caused by the failure to perform the contract or the improper performance of the contract where the failure or improper performance is attributable to (i) you or anyone named on the booking; (ii) a third party unconnected with the provision of theCity Break / Train + Hotelbooking and where the failure or improper performance is unforeseeable or unavoidable or (iii) an Event Outside Our Control (as defined in clause 11), save that if it is impossible to ensure your return as scheduled due to an Event Outside Our Control, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights.