14:52:20: Information - CApp::ReadInstalledPackageVersion(2510) - No existing package. Steps taken to fix the problem: Tried killing all the Citrix Workspace processes while not connected to remote desktop (no success) Tried updating all the drivers to the latest version (no success) 14:52:19: Information - CApp::InitializeResourceModule(2023) - Processing Resource Module Path: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\en-US 14:52:20: Information - CPreserveRegistry::savePlugins(620) - The registry value: VirtualDriverEx was not found This is not an uninstall. 14:52:39: Information - CInstallationManager::InstallComponent(2696) - Component Install Commandline: REBOOT=ReallySuppress MSIDISABLERMRESTART=0 MSIRESTARTMANAGERCONTROL=0 ARPSYSTEMCOMPONENT=1 NEED_RECEIVER=n TROLLEYINSTALL=1 ALLUSERS=1 ALLOWCEFBINARYINSTALL=1 CUSTOMERREBRANDINGENABLED=0 SHORTCUTBRANDEDNAME="Citrix Workspace" If you haven't already enrolled . Citrix workspace updater service failed to start, verify you have App or desktop sessions are in running state for more than 15 minutes using Citrix Workspace app. I have the exact same problem w/ Windows 11, can't install Citrix Workspace app. 14:52:30: Information - CEulaDialog::OnInitDialog(177) - IsShowSSONDialog returned = 0 and AppProtectionHelper::shouldShowAppProtectionDialogBox returned 1 [CVADHELP-20317], Attempts to access Citrix Workspace app for Windows might fail when the VPN disconnects or reconnects [CVADHELP-20376], When you add two stores from the same StoreFront server via GPO, configuring the second store might fail intermittently. 14:52:19: Information - CResourceManager::ProcessResources(186) - Processing Resources: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en 14:52:37: Information - CApp::IsEdgeWebView2Installed(4246) - Status of Edge runtime on system : 1 14:52:20: Information - CApp::DumpSelectedComponents(3211) - Selected Component: ID = WebHelper, Name = , Family = , Version = 22.4.1.27, GroupID = XenAppSuite, DisplayName = WebHelper, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {FDEE55AD-66D0-423C-8851-273FAAB5CD65}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\WebHelper.msi, InstallOrder = 11, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-WebHelper-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False terms of your Citrix Beta/Tech Preview Agreement. 14:52:39: Information - CInstallationManager::InstallPackage(4027) - DxSetup.exe Installationfinished 14:52:20: Information - CApp::DumpSelectedComponents(3211) - Selected Component: ID = AM, Name = , Family = , Version = 22.3.2.4, GroupID = XenAppSuite, DisplayName = Authentication Manager, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {D2F83464-5687-4B49-8038-239D516FCB29}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\AuthManager.msi, InstallOrder = 07, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-AuthManager-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = Localized_zh-CN.xml, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\Localized_zh-CN.xml 14:52:30: Information - CWelcomeDialog::OnNextClicked(275) - User clicked next button 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\BrowserEngine. My computer is running almost 24/7 and is rock-stable. can you please try this and let us know ? 14:52:37: Information - StopDriverFilterService(3950) - OpenService(ctxusbm) failed 1060 The issue occurs when the client IP address cannot be retrieved. 14:52:19: Information - CConfigurationManager::LoadImages(657) - Image: Key = HeaderLogo, Path = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\headerlogo.bmp 14:52:19: Information - CConfigurationManager::LoadStrings(523) - String: Key = UsageText, Value = Supported parameters: If so, I'd recommend checking for any updates and applying them or uninstalling if there are no updates. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_ja.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_ja.dll You can find more information, Install the Google browser. 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {70755658-255B-4EA6-BF8F-7188BDCFF7D0} 14:52:19: Information - CApp::InitializeResourceModule(2034) - Resource Module Path 1: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\TrolleyExpressUI_en.dll [CVADHELP-17233], The wfica32.exe process might experience an access violation and exit unexpectedly. 14:52:19: Information - CApp::IsProcessRunning(4175) - IsProcessRunning successful: return value 0 Note: If Roll Back Driver option is not available, windows .
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