Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. Submit a complaint and get your issue resolved. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Demand a room in another hotel of the same or better grade. "You can't, " the fellow said. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was a charge for the same hotel . This people are crooks that need to be put out of business. After going over costs and requirements and that all other hotels in the area were booked full, I began to get suspect. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. Make your reservations directly withthe hotel your staying with. GetARoom.com Fails to Adequately Disclose It's a Third-Party Booking We were appalled at what we saw: The customer service rep I spoke to would not answer my questions. I can't believe this is possible. Trip Planning - How to Protect your Travel Plans. They then informed me they couldnt cancel as the hotel wont allow cancellations. 800-468-3578. Need more info if you want help. She thought she was booking at the hotel, but was actually looking at a simulated website. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. This will help you avoid showing up to a completely booked hotel with no reservation on file. Last updated on November 4, 2022. This is a charge from Get a Room, a website that allows visitors to book hotels and resorts. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. CCI Hotel Reservations Review: complaint - ComplaintsBoard.com Getaroom are about as dodgy as they come, but this wasnt caused by them. I accidentally booked a hotel reservation through CCI, when I realized what happened and the added charges I tried to cancel. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). Worked and worked to get my money back because it was not my fault. Was told the charge with tax would be $192.78/night per room. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. Was this done on your phone, or on your home computer or iPad/tablet? COVID entered the picture again big time. Made a reservation on the spot for $75. So we paid a total of $1307.98. The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. STATE SALES TAX $8.81 Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. I booked a room for a business trip. I am contacting my bank & reporting that this is a fraud. They refused to cancel for me and have charged by credit card almost $1000, a charge which I can not get reversed. When I tried to cancel my room reservations, I was unable to get through to CCI Hotel Reservations. "It is not included, unfortunately, " she said. I ask to speak with a manager, i got nothing. The purveyor of our reservation is listed on our September credit card statement as "CCI*HOTELRES [protected] TX." more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. So many things to watch out for. He said the rate was $125. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. The company is part of Priceline and is headquartered in Dallas, Texas. Just a heads up for people if its not the name of the hotel you are looking to book and a local phone # do not contact themGUARANTEED You will be friggin scammed . When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. In the last 2 months I have called many times and get the same 7 day promise. Number. When you booked the room, you agreed a price. What happened. This is the version of our website addressed to speakers of English in Canada. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front and I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI she pretended to be the Hampton Inn front desk. [protected] was listed. I would avoid this companyI thought I was dealing with the hotel directly or Pricelineit seems I was rerouted to this fraudulent company. I am contacting LaQuinta and lodging a complaint also! CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. CHECKCARD CCI*HOTEL@GETAROOM 800-468-3578, POS Debit CCI*HOTEL@GETAROOM 800-468-3578, POS PURCH CCI*HOTEL@GETAROOM 800-468-3578, POS PURCHASE CCI*HOTEL@GETAROOM 800-468-3578, POS REFUND CCI*HOTEL@GETAROOM 800-468-3578, Visa Check Card CCI*HOTEL@GETAROOM 800-468-3578 MC, Misc. Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. I was charged $214.00, for a room I never stayed in, and was told nothing in the area of San Francisco had any vacancies. Also be sure you have your R# for the reservation or they refuse to talk to you. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Also be sure you have your R# for the reservation or they refuse . As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. CCI sent me a copy of their receipt. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way.
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