Please help. Bootstrapping a company means the founders do not take equity investment or venture capital. I am extremely disappointed, I have been ordering from this company for the last couple of years, wished I had read the BBB reviews before doing business with them and recommending friends and family, whom I have since contacted and warned them to stay away from this company, that takes your money but if you have an issue and need customer service youre on your own. It's time that we reveal our secret; here is what goes in every cookie we make! As people shopped online during the pandemic, direct-to-consumer brands became the stars. Bootstrapping a company means the founders do not take equity investment or venture. Their aim is to spark a conversation about what it means to love and support the LGBTQ community. Such is the story of Wunderkeks. They have ignored any request by me for a refund since they did not deliver a parishable good timely. Wunderkerks cookies are made fresh and taste just like Grandma's homemade cookies. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Every once in a while, there comes a story that simply needs to be told. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The couple, originally from Guatemala, ended up settling down in Austin, Texas and opened their baking company, Wunderkeks, which specializes in cookies and has become known for its stunning and elaborate packaging. The items came a week later (not two days), and I contacted customer service. On 2/1 I placed an order to Wunderkeks for 2 gigantic cookies, I also paid for 2-day shipping. The goal is to raise an understanding and awareness of the LGBTQ community. He baked 1,000 cookies and gave them to friends, many of whom suggested he sell them. All products are handcrafted in their commissary in Austin, Texas, where nuts, milk, eggs, soy and other allergens may be present. I would definitely order again. /Length 35182 Oh, you should see how their orders pile up every day. An order was placed with Wunderkeks on 02/08/2-23. Bootstrapping may not be as popular to talk about in the startup world, but many companies do it. My customer service comment to them today: You're busy celebrating and taking photos of one another. This is a taste test/review of the Wunderkeks Inside-Out Chocolate Chip Cookies and The Everything Cookie. I highly recommend these for anyone who enjoys high quality sweets at a value price. We are sorry we can't offer a better solution.Have a wunderful day!I've emailed them back two additional times..no response. But at that time, cupcakes were all the rage so Schrei quit his job in 2011 and started Wunderkeks as a cupcake-catering side hustle while working at a real-estate firm. I contacted the company immediately after placing the order requesting to change the address. We ordered Wunderkeks, the best cookie ever. It's the out-of-the-closet version of Wunderkeks, he says. He is a seven-time consecutive "Best of Long Island" winner, and in the past three years, he was honored as the "Best Long Island Personality" in Arts & Entertainment, an honor that has gone to Billy Joel six times. 02/18/2022. The cookies arrived melted, they were chocolate chip, and broken. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. They hit $100,000 in monthly sales in May and nearly $300,000 in December. I attempted to reach someone in customer service 4X. (We know, we also love to play hard to get)Get 25% off your first order!USE CODE AT CHECKOUTHARDTOGETI did what was requested at checkout however my credit card was charged full price. If there is no freedom from leaks then you may witness declining public concern in them as well. Complaint Type: Problems with Product/Service. The Wunderkeks Best Chocolate Chip Cookie Ever cookie, in particular, is this journalists favorite and it truly lives up to its name. The brand started showing its true colors, literally and figuratively; you could see it in our socials that were soon flooded with dinosaurs in tutus, disco balls and, more importantly, pictures of us, clearly, freely presenting ourselves as a family. It genuinely mystifies me how Wunderkeks cookies can be so good. Wao`@C'1Q!%_Sa?\XZ)~ bC}o'pt$Zn@h%-h,. From the Farmer's Market to a Multi-million cookie empire. O, Reviewed in the United States on January 31, 2021. In April 2020, they moved Wunderkeks' website from Squarespace to BigCommerce and purchased Facebook ads. "She would start thinking of Christmas in October," he told Insider. And the packaging is adorable! They don't use any preservatives, premixes nor trans-fats in their products. 3, 2022 How? 12% 22% 6% 6% 00/0 22% Trans Fat Og Cholesterol 20mg Sodium 140mg Total Carbohydrate 169 Dietary Fiber Og Total Sugars 12g Includes 1 lg Added Sugars I chose to heat mine up and that made it a little better. They woke up Monday morning with 700 orders. This year, the company plans to raise its first round of seed funding. This order was never delivered, I initiated ALL communications with YOU, received NO communication in return, and you blamed **** they blamed YOU, but all I received was poor service, no resolution and someone who would have been a great customernever again, just take care of my refund. Founders Hans Schrei and Luis Gramajo are the dynamic duo behind these #bestcookiesever. 13 0 obj Greatest Hits Variety Pack $42.00 Super Chewy Cranberry White Chocolate Chip Cookies $39.00 The Everything Cookie (THNKS) $39.00 Crownies $39.00 The Best Chocolate Chip Cookies Ever! We created Wunderkeks from our belief that consumer products, specificly food, and beverage, are the new external signifiers, and as such, brands have the power to become symbols of allyship and markers of safe spaces for the next generation of consumers. I am angry and frustrated, I can truly say this is the worst customer service experience I have ever had! They taste good all gooey out the oven or cold out the plastic. Since 2005, a community of over 200 million members have used MyFitnessPal to answer those questions and more. They were pretty good. *** stated the company put a restriction on the package and they would need to speak with them, however they did not list a phone number for either myself or *** to contact and are refusing to answer any follow up correspondence.
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